Privacy Policy – IG Lawyers

Introduction

As the Irsan Gusfrianto Law Office, a law firm in Los Angeles, California, serving clients throughout the United States and around the world, we understand that preserving your privacy and protecting your most confidential personal information is paramount. This Privacy Policy explains how we gather, use, preserve, disclose, and protect the information you give us when you engage in our legal services, whether as an individual or corporation requiring comprehensive legal representation; when accessing our website; or otherwise communicating with us. In each situation, you take the time to trust and confide in us with your most private information. We believe it’s among our most important obligations to preserve the privacy of your data. For these reasons, IG Lawyers’ Privacy Policy has been custom-crafted to clearly present how we will maintain client privacy consistent with applicable law on access to and confidentiality of personally identifiable information. We commit ourselves to allow you to retain control of your privacy throughout this process, both offline and online.

Our Commitment to Client Privacy

Core to the IG Lawyers practice is a commitment to privacy. As lawyers, we are governed by rigorous codes of ethics relating to confidentiality of client information promulgated by the American Bar Association as well as applicable state bar associations. All of our IG Lawyers’ professionals, including partners, associates, paralegals and administrative personnel, are schooled in the importance of protecting client data throughout the process. The Firm’s privacy policies and procedures not only meet the requirements of US law (including California Consumer Privacy Act (“CCPA”) and (where applicable) General Data Protection Regulation (“GDPR”)), but also demonstrate industry best practices. We think trust is fundamental to any attorney-client relationship, and safeguarding your information is a key component of that trust.

Information We Collect

IG Lawyers collects information to provide high-quality and effective legal services. The type of information we may collect includes:

Personal Identification: Your name, address, email address, phone number, date of birth and identity documents (such as passports or driver’s licenses);
Case-Related Information: Information relating to your matter, including documents, correspondence, evidence and other information regarding our representation of you;
Financial Information: Billing information, payment history, bank or credit card details to allow us to bill you and for payment of services;
Communication: Records of emails, telephone calls and conversations between you and our staff and information you provide on any forms on our website or through online chat;
Technical Information: Information automatically collected from your use of (or interaction with) our website (e.g. IP address, browser type, device information and cookies) to ensure the site works properly for you and for security purposes in addition to providing a better experience through site administration;
Employment and Background Information: In the course of providing legal services to you, we may need employment history, educational background, and/or certain personal background information.

We will only collect the information required to provide our legal services, satisfy legal obligations, and communicate with our clients.

How We Use Your Information

Information we hold about you will be used only for the purposes of conducting our business in pursuing your legal interests, providing you with relevant services, and maintaining our professional relationship. For example, at IG Lawyers, we use our client information to:

Deliver Legal Services: Assess your legal needs, advise and represent you in respect of your legal issues or disputes, and correspond with relevant third parties on your behalf.
Manage our Client Engagements: Prepare engagement letters, administer contracts, and accept payment on our legal services.
Advise of Developments: Notify you of developments in a matter or case, advise you of relevant changes in law or procedure, notify you of deadlines affecting you; and advise you of developments within the company or industry which may impact your legal interests.
Fulfil Obligations: Compliance with legal, statutory and regulatory obligations – including anti-money laundering and identifying persons involved in conflict-of-interest.
Risk Management: Design, implement and promote quality services delivered to the client (analysis of service delivery, seeking feedback and improving the internal processes/systematic), and identify and minimise firm risk through proper administration of all engagements, files/cases, the profession, and the corporation.
Website Operations: Run, secure and improve our website, diagnose issues with it and analyse how individuals interact with it.

We do not use your information for unrelated marketing purposes, or sell it to third parties.

Legal Grounds for Processing Your Data

IG Lawyers may process personal data on one or more of the following legal bases:

Contractual performance: To perform our engagement agreement with you.
Legal obligation: To comply with the applicable law, court order, regulations and our rules of professional conduct.
Legitimate interests: To operate and maintain our practice, protect our clients, and improve our services provided such does not infringe your fundamental privacy rights.
Consent: To the extent legally required, we must obtain your explicit consent before processing specific categories of data.

If you have concerns about the legal basis on which we process your personal information, please get in touch at [email protected]

How We Store and Safeguard Your Data

IG Lawyers uses a variety of measures to safeguard your information against unauthorized access, loss, alteration or any use that is inconsistent with the purposes described in this Privacy Policy. We employ the following security measures:

Physical Security: Access to our office located at 5678 Sunset Blvd Ste 78 Los Angeles CA 90028 is only permitted to authorized individuals. All sensitive documentation in our physical files are stored in secure locked file cabinets and secure rooms.
Digital Security: Files and correspondence relating to your case(s) are stored on encrypted servers protected by state-of-the-art firewall and system monitoring technology, using industry-standard data-protection technology, two-factor authentication, and routine vulnerability testing.
Data Retention: We retain your personal, account, and case records as long as legally and contractually required to protect against disputes, for recordkeeping as required by applicable laws, etc. Any data not necessary to the functionality of your account is promptly destroyed or anonymized.
Staff Training: Everyone on staff participates in regular data security, cyber security, and confidentiality training so that data integrity duties are regularly reinforced amongst the team.
Incident Response: In the unlikely event of a breach of our files and systems, we have an incident response plan in place to immediately notify affected persons where legally required and any designated authorities as soon thereafter as possible.

We routinely monitor and update security measures as threats and available technologies evolve.

Distributing and Disclosing Your Information

IG Lawyers keeps all information concerning its clients strictly confidential. We will only disclose such information to third parties in the following situations:

Your Authorization: Information may be disclosed to third parties (i.e., expert witnesses, translators and other cooperating lawyers) if you first authorize us to do so.
As Required by Law: Information may be disclosed if we believe in good faith that it is required to be disclosed: (a) by law or regulation, or (b) by a court order or subpoena.
Service Providers: Information may be disclosed to service providers and suppliers who have contracted with us, and are therefore under a legal obligation to keep information strictly confidential and use it solely for the purposes for which it was disclosed.
Business Transfers: Information may be disclosed during an asset transfer, such as merger, acquisition or business sale, so long as permitted by law and including confidentiality protections for the client’s information as described above.
Protection of Rights: Information may be disclosed if necessary or advisable (a) to defend our legal rights, (b) to prevent possible injury to our clients, employees or members of the public; (c) to report or prevent a crime; and/or (d) to comply with applicable law, a court order or a subpoena.

We will not sell, license or rent information concerning our clients to third parties for commercial purposes.

International Transfers of Data

As IG Lawyers has national and international clients, your data may be transferred to or accessed from territories outside the United States. When we transfer personal information across the border, we take steps to ensure that an adequate level of protection is in place as required by US law and where applicable the GDPR. IG Lawyers takes the following approach to its international data transfers:

Secure Transmission: All data transfers are encrypted and transmitted through secure means
Data Processing Agreements: Any third-party service provider located in other jurisdictions which processes data is required to comply with strict confidentiality and data privacy commitments
Adequacy Measures: For our clients located in the European Economic Area and territories with specific requirements for cross border data transfer, we use approved contractual clauses or rely on adequacy decisions

You may ask us about our cross-border procedures at [email protected].

Your Rights and Options

There are rights relating to your information, and IG Lawyers will help you pursue your ability to exercise these rights. Depending on your jurisdiction, such rights may include the ability to:

Access – request access to a copy of our information we hold about you
Rectification – request us to rectify inaccurate or incomplete data
Deletion – request us to delete your personal data; subject to legal and contract retention obligations (e.g. statutory obligations for HR records)
Restriction – request a limitation on how we may use or process your data
Portability – request for a copy of your data in a structured, commonly used, and machine-readable format
Objection – Object to certain types of data processing, e.g., direct marketing (in this instance, IG Lawyers would like you to know that we don’t use your information for direct marketing purposes)

To exercise any of the above-mentioned rights, please email us at [email protected] or ring us at (323)900-4272. We’ll respond to all requests within the applicable legal requirement timeframe.

Our Use of Cookies and Website Analytics

When you visit our website https://irsangusfrianto.com/, cookies and related technologies may be stored on your computer to improve the website experience, to analyze use of the site, and to provide security of our website. Cookies are small text files that are stored on your computer that are used to facilitate your preferences and support the technical operation of the site. We use:

Mandatory Cookies: Required for the technical operation of our websites and services.
Performance Cookies: Used to analyze how users interact with our websites and services in order to improve your customer experience.
Analytics Tools: We use certain analytics services. These analytics partners may use cookies and other technologies available through our websites to collect information about your online activity on our website anonymously.

It is possible to disable cookies in your browser or device settings. Please keep in mind that if you block cookies, some website functionality may be lost. The cookies we use on this website do not store information about you for advertising or other profiling purposes. For more details, please see our Cookie Policy.

Legal Duties of Confidentiality and Attorney-Client Privilege

IG Lawyers, as a legal practice, is subject to lawful practitioner-client confidentiality obligations and solicitor-client privilege. As such, all communications between you and our solicitors are confidential and protected by Client Legal Privilege (i.e. protected from disclosure to third parties), unless the law provides otherwise in specific circumstances. Client Legal Privilege covers all aspects of our services, including initial consultations (advice) about acting for you, ongoing professional services, and advice or communications received post-conclusion of the legal services provided. We take all reasonable measures to keep the privacy and secrecy of your instructions and any legal matters confidential, whether in conversation in person or by telephone, or by correspondence or documents exchanged in the course of business, inside or outside the court system.

Third Party Links and Services

The IG Lawyers website may provide links to third-party sites or services that we believe may be of interest to you, such as legal research and information services, professional associations and individual contact directories, payment processors. IG Lawyers is not responsible for the privacy practices or content of such third-party websites or services. We encourage you to carefully review the privacy policies of any third-party sites you visit from our site. This Privacy Policy describes only the information collected through IG Lawyers’ practice via its website, direct communication, and IG Lawyers’ legal services.

Personal Information of Children

IG Lawyers does not knowingly collect or solicit personal information from anyone under the age of 16. Our services are not directed to persons under the age of 16. If we learn that we have collected personal information from a child under age 16 without verified parental consent, then we will delete that information as quickly as possible. If you become aware of any such data we have collected, please contact us at [email protected] so that we may take appropriate action.

Data Retention Policy

We only keep your personal data for as long as necessary for us to fulfill the purposes for which we collected it, or in compliance with our legal purposes such as administering your case, complying with the law, resolving disputes between us and enforcing any contract between us. We usually retain your data for the following periods:

Case Files: At least seven years from when your case closed/expires, or a different period to satisfy legal requirements or at your request.
Billing and Financial Records: For the period of time required by tax and accounting laws.
Communications: For as long as reasonably necessary to manage our professional relationship or comply with ethical requirements.

At the expiry of the relevant retention period, we’ll securely destroy or anonymize your information. You may request destruction of, or return of, your records within the legal requirements by contacting us.

Data Security

Here are the safeguards that we have in place to secure our data:

Encryption: Our electronic client files and emails are encrypted at rest and in transit.
Access controls: Restrictive access controls, strong password policies, and role-based permissions ensure least privilege access to authorized individuals only.
Audits: Regular security audits, evaluated against best-practice and internationally recognized standards, and periodic vulnerability testing to assess and remediate cybersecurity risks.
Secure disposal: Disposal of paper documents and electronically stored information (ESI) is done by shredding or comparable methods of disposal of physical records and data-wiping for ESI.
Incident management: A formal incident response plan has been documented and implemented including processes to manage suspected and actual data breaches which, where applicable, includes prompt breach notification to affected individuals and any necessary reporting to regulatory authorities as required by law.

We budget for continuous staff education and improvements to keep pace with developing cyber threats.

European and International Clients

In connection with the provision of legal services, IG Lawyers ensures compliance with the requirements under the GDPR or any other data protection legislation applicable in the jurisdictions. This means that you have additional rights with respect to your personal data, including the right to lodge complaints with supervisory authorities and the right to withdraw consent anytime. As far as compliance is required under the GDPR, the processing and transfer will be based on one or more lawful grounds, e.g. to fulfill contractual obligations, legal requirements or legitimate interests. You can contact us via email [email protected] for further details regarding your rights or to raise any concerns.

Changes to This Privacy Policy

IG Lawyers may, from time to time, revise this Privacy Policy to reflect changes in our practices, legal requirements or technology. We will provide notice to Clients of any material changes to this policy by sending an email or providing a prominent notice on our website when a change is made. Therefore we suggest that you review this policy periodically to be informed of how we are protecting your information. The most recent revision date is identified at the top of the policy.

Contacting IG Lawyers Regarding Privacy

If you want more information concerning this Privacy Notice or our privacy practices in general, you may contact us by email, telephone, or postal mail at:
[email protected]
(323) 900-4272
5678 Sunset Blvd Ste 78, Los Angeles CA 90028
Our Privacy team will strive to resolve your inquiries concerning privacy issues at the earliest possible instance. You also have a right to reach out to one of the regulatory agencies if you feel that your rights, with regard to the processing of your data, have been compromised. Although we note that it is good practice to contact us directly so that we may try to rectify your concern.

Acknowledgement and Acceptance of Privacy Policy

By using IG Lawyers legal services, website and services offered on this website, you acknowledge that you have read and understood this Privacy Policy. You further acknowledge that your continued use of this website and services constitutes acceptance of these privacy practices. If you do not accept the terms of this Privacy Policy, please do not use our services and please contact us.

Conclusion and Call to Action

At IG Lawyers, your privacy is not only our concern, but is part of our overall mission to deliver exceptional service to our clients with honesty, professionalism and integrity. We maintain ethical data practices and strive to keep information as transparent as possible. Please direct queries relating to this Privacy Policy or your personal information to us via [email protected] or call us at (323) 900-4272. For consulting and professional legal service, refer to https://irsangusfrianto.com/ or visit us at 5678 Sunset Blvd Ste 78, Los Angeles CA 90028. IG Lawyers will effectively put an end to your legal problems with high-quality and business-oriented solutions whilst maintaining a strong focus on client privacy.